SMS & WhatsApp Marketing Automation
Drive conversions with SMS and WhatsApp marketing automation that meets customers where they are. We build compliant, high-converting messaging programs with personalized texts, conversational commerce, and automated two-way communication flows.
What's Included
SMS Campaign Automation
Triggered and scheduled SMS campaigns with personalization, smart sending windows, and opt-in/opt-out management.
WhatsApp Business API
WhatsApp Business API setup with message templates, catalog integration, and automated conversation flows.
Conversational Commerce
Two-way messaging flows that let customers browse, ask questions, and purchase directly through SMS/WhatsApp.
Compliance & Consent
TCPA/GDPR-compliant opt-in flows, consent management, quiet hours, and automated compliance monitoring.
Cross-Channel Orchestration
SMS/WhatsApp integrated with email, push, and web for coordinated multi-channel customer journeys.
Rich Media Messaging
MMS, WhatsApp interactive buttons, product carousels, location sharing, and document delivery.
Platforms & Technologies
SMS Platforms
Compliance
Real-World Results
E-commerce SMS Program
No SMS channel, email-only marketing, missing time-sensitive revenue
Attentive-powered SMS with cart abandon, flash sales, shipping notifications, and VIP texts
SMS generates 18% of digital revenue, 45% click rate, 25x ROI on SMS spend
WhatsApp Customer Engagement
Support via email only, 24hr response time, no conversational commerce
WhatsApp Business API with automated FAQs, order tracking, and agent handoff
80% of support queries resolved via WhatsApp, 2-minute first response, CSAT up 35%
Key Benefits
Highest Open Rates
98% open rate u2014 virtually every SMS gets read within 3 minutes.
Immediate Action
SMS drives immediate response u2014 6x faster than email.
Conversational
Two-way messaging enables real conversations and commerce.
Global Reach
WhatsApp reaches 2B+ users in 180+ countries.
Our Process
Channel Assessment
Evaluate your audience, use case, and compliance requirements for SMS and WhatsApp.
Platform Setup
Configure SMS provider and/or WhatsApp Business API with number registration and compliance.
Campaign Build
Create message templates, automation flows, segments, and compliance workflows.
Launch & Optimize
Launch campaigns, monitor performance, test variations, and optimize for ROI.
How We Compare
| Aspect | Traditional | Widelly |
|---|---|---|
| Engagement | Batch promotional blasts | Triggered, personalized conversations |
| Compliance | Basic opt-out only | Full TCPA/GDPR compliance automation |
| Commerce | One-way promotions | Two-way conversational commerce |
| Integration | Standalone SMS tool | Orchestrated across email, SMS, WhatsApp, push |
FAQ
Is SMS marketing still effective?
How do you handle SMS compliance?
WhatsApp Business API vs WhatsApp Business App?
What is the cost per SMS?
Ready to Get Started?
Share your requirements and get a detailed proposal within 48 hours.
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